Definition of Terms

We, us, our, company
Refer to Ocelot Practice Management, a company based in New South Wales, Australia, with ABN 54 002 712 665. We are the developer and provider of Ocelot+.

Software, service, product, solution
Refer to Ocelot+, a cloud-based, subscription-as-a-service (SaaS), practice management software for optical businesses.

Australian Privacy Principles
The main framework that encompasses Ocelot+’s Privacy Policy. Its full details may be found here: https://www.oaic.gov.au/privacy/australian-privacy-principles/.

Consent
This refers to a customer or a website visitor’s permission to collect and use his/her data by means of giving a statement or performing a clearly affirming action on the website, on any of our landing pages, on our social media pages, forms, or on any of our marketing channels whether online or offline.

Cookies
These are small packets of data that Ocelot+ and other services (such as Facebook and Google), may transfer to your browser or program data folders to keep track of your activity on our website, your browsing preferences, customer details, and many other information.

Customer, user, practice, business
These are the owners, staff, and representatives of independent optical businesses, who are users of Ocelot+ and other practice management software solutions.

Personal data
This is the information that identifies an individual.

Third-party
A company or a service that Ocelot+ uses in its website and other marketing materials to enhance our services.

Usage Data
This is the information that describes your use of our website and/or of Ocelot+ and the technologies that you use to access it.

Website visitor
Refers to an individual who utilises the content available on our website. A website visitor may or may not be an Ocelot+ customer or user.

INFORMATION THAT WE COLLECT AND THEIR USE

A. Information collected from website visitors

In general, we collect personal data and usage data from all our website visitors.

Personal data may include, but are not limited to the following:

• First Name
• Last Name
• Email
• Contact Number
• Mobile Number
• Street Address
• Suburb
• State
• Postcode

Usage data may include, but are not limited to the following:

• IP address
• Browser type and version
• The device that you use
• The operating system in the device that you use
• The date and time of your visit to our website
• The pages on our website that you visit
• The amount of time that you spend on these pages
• The actions that you take within these pages
• The frequency of your visit to our website and its pages
• Other diagnostic information

We gather the above-mentioned information from our website visitors to make sure that we offer the best browsing experience. Usage data along with cookies and other tracking information, help us correct errors and then make the necessary precautionary measures, to improve the platform, and to come up with additional features. We also monitor the data that we collect from your usage to prevent potential security threats on your information, stop fraudulent activities, eliminate fraudulent information, detect spamming, abuse, misuse of information, misuse of our services, or any other harmful or malicious activities, so that we get to protect our audience’s personal and/or business information.

Data collected from website visitors also help us in formulating marketing activities that are non-intrusive, engaging, and matched to the needs and preferences of our audience. As much as possible, we will avoid sending you irrelevant information and other materials outside of your declared communication settings.

B. Information collected from Ocelot+ users

We also collect personal and usage data from those who use our software.

On a business level, the data that we collect from practices include, but are not limited to the following:

• Practice Name
• The Owner or Official Representative’s Complete Name
• ABN
• Business Address
• Branch Address
• Website
• Email/s
• Business Contact Number
• Services and/or Products Offered
• Specialisations
• Price of Services and/or Products Offered
• Practice/Clinic Features and Amenities
• Operating Hours
• The names of optometrists and/or other staff
• Links to their Social Media Accounts
• The names of groups, association, communities that they are affiliated to (for example, Optipro, ADOA, Provision)
• Description, Brief History, and other background information about their practice
• Patients’ Personal Data
• Patients’ Rx Records
• Patients’ Transactions with the Practice
• Patients’ Private Health Insurance and Reimbursement Details
• Username (that the business created upon becoming a customer)
• Password (that the business created upon becoming a customer)

The above-mentioned information will be available within the Ocelot+ profile of that practice, as provided by them during account application or creation. This information will also help identify the features that will be accessible to that particular practice only.

Ocelot+ receives payments from its users online and to process payment, the following information will be required by our payment gateway tool, NAB Transact:

• Email address
• Name that appears on the card
• Credit card type
• Credit card number
• Month and year of card expiry
• CVC Code
• Billing Address

OUR DATA COLLECTION PROCESS

Channels where we may collect information include any but are not limited to the following:

• Sign-up forms in order to sign up as an Ocelot+ customer
• Contact Us Page
• Landing pages to support our sales and marketing activities
• Online and offline events
• Emails
• Other marketing channels
• Third-party apps and software

We only collect and store data that have been provided to us with consent by individuals and practices, that is why understanding our Privacy Policy and Terms of Service is a must for our customers.

Meanwhile, information regarding the usage of the website is being collected automatically by accessing the website, regardless of the device.

MANAGEMENT OF DATA

Your information will be maintained and stored in servers maintained in Australia. All of our employees who have access to your data adheres to a non-disclosure agreement with the company.

TRANSFER OF DATA

Your information may at times be accessed, transferred, and/or maintained on computers that are outside Australia where the data protection laws may differ from those in your jurisdiction.

In this case, we will take measures to ensure that your information will be managed according to the provisions of this Privacy Policy and that no copying or further transfer of data will take place without your consent.

DISCLOSURE OF DATA

We do not disclose personal data to third parties, except to contractors or providers whose services are integral to managing and operating Ocelot+. The information that will be shared to them is protected by a non-disclosure agreement with our company.

We do not sell or lease personal data.

However, Ocelot+ is bound to disclose your information to courts, law enforcement groups, government agencies, and/or to their authorised representatives under the following conditions:

• To aid legislation;
• To aid a court proceeding;
• To aid in a criminal or fraud investigation; or
• To adhere to any other cause raised by these mentioned authorities.

RETENTION OF DATA

We retain your information in our system for a period of 12 months after plan deactivation or when the payment for your subscription has failed. After this period, we delete all of your data from all of our servers.

UPDATING PERSONAL DATA AND OTHER PRACTICE-RELATED INFORMATION

Users of Ocelot+ can update their information anytime by logging on to their accounts. Major changes may incur additional fees.

LOGIN INFORMATION PROTECTION

Practices should treat their login information with the utmost confidentiality. It should be shared to trusted personnel only.

Should you need to retrieve your password or username, you will need to undergo a verification process to confirm your ownership on the account.

PRACTICE PROFILE AND INFORMATION DELETION

We will only delete your information from our database through a written consent sent to support@ocelotplus.com.au.

For any other information previously shared to other parties, Ocelot+ will not be responsible for the deletion of such information. You may need to get in touch with them directly to request deletion from their database.

SERVICE PROVIDERS AND TRACKING TOOLS

There are other software and tools that we have integrated to Ocelot+ to enhance our services and to help us collect data from website visitors and users.

The data that they collect and process are covered by their own Privacy Policies:

Google Analytics, Google Search Console, Google Tag Manager, YouTube
https://policies.google.com/privacy?hl=en

Facebook Pixel, Instagram
https://www.facebook.com/policy.php

LinkedIn Insight Tag
https://privacy.linkedin.com/

Twitter Pixel
https://twitter.com/en/privacy

NAB
https://www.facebook.com/policy.php

LINKS TO OTHER SITES

Our website may contain links that could direct website visitors to other websites. They are not operated by us and we do not share your information with them unless they are our contractors or service providers. If you submit any personal information while visiting their website, their own privacy policies apply.

CHILDREN’S PRIVACY

Our website content is not intended for anyone who is below 18 years of age. We do not collect information from children and we do not market to them.

If a child happens to provide us with information without parental consent, please email us at support@ocelotplus.com.au so we can remove the data from our system.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy was last updated on 19 November 2020.

Please note that we may update our Privacy Policy from time to time without providing any notice. Changes are effective immediately as soon as posted on this page. Hence, we advise all website visitors to review this page periodically for any changes.

MISCELLANEOUS

Ocelot+’s presence online means that it is subject to continuous changes and updates that occur on the internet from time to time.

On the other hand, computer viruses, computer or device malfunction, or any other issues resulting from accessing files or content from the website is outside our control. While we secure that the entire platform is safe and protected from any malicious files and content, we cannot guarantee the change in the characteristics of files during transmission. Upload and download information at your own risk.

CONTACT INFORMATION

If you have any questions, complaints, or claims concerning Ocelot+’s Website Terms of Use, you may contact us through our Contact Us page here or email us directly at support@ocelotplus.com.au You may also write to:

1. 118 Adderley Street
2. Auburn NSW 2144
3. Australia

Please expect a response from us in 1 to 3 business days.